Sheila Bundi

Sheila Bundi is the Group Head of Customer Experience at APA Insurance, which is part of the Apollo Group of Companies in Kenya. She is a seasoned Customer Experience Specialist with over 10 years of experience in different leadership roles in Customer Experience Management. Bundi has been engaged as a change agent, driving continuous sustainable service improvement Culture, Management and Business Strategies to create delightful customer experiences in the banking and insurance sectors. She holds a Bachelor of Arts degree in Social Psychology from the University of Nairobi. Sheila Bundi is a certified Customer Experience Specialist from CX University and is a committee member of the Institute of Customer Experience Kenya (ICX). She is known for her expertise in communication and marketing, with over 10 years of experience working for both local and multinational organizations