1. Who is Mohamad Irfan Sihabuddin M.?

Mohamad Irfan Sihabuddin M. is a Senior Customer Service Consultant at Pionex Global with a professional background in customer service, cryptocurrency, content moderation, social media marketing, and communication skills.

2. What is Mohamad Irfan Sihabuddin M.'s current job?

He is a Senior Customer Service Consultant at Pionex Global, having joined the company in July 2025 as a Customer Service Consultant.

3. What is the professional history of Mohamad Irfan Sihabuddin M.?

His professional career involves customer service, content moderation, social media marketing, digital media, and university administration. Mohamad Irfan has worked for Pionex Global, Cognizant, ModulEight Technologies, Universiti Putra Malaysia, and Sheunik Sdn Bhd.

4. What was Mohamad Irfan Sihabuddin M.'s role at Cognizant?

He was a Content Moderator in Cognizant's Trust & Safety department from August 2022 to August 2024. He had skills in IT and content moderation.

5. How does Mohamad Irfan Sihabuddin M. have a connection to the cryptocurrency world?

His current occupation at Pionex Global is related to customer service, but his skill set also includes cryptocurrency.

6. What did Mohamad Irfan Sihabuddin M. study?

He holds a Master of Communication from Universiti Sains Malaysia, specializing in Integrated Marketing Communication, and a Bachelor's degree in Communication from Universiti Putra Malaysia.

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Mohamad Irfan Sihabuddin

Senior Customer Service Consultantat Pionex

Mohamad Irfan's profile with insights on customer service, career milestones, crypto operations, and communications.

About

User Info

Mohamad Irfan Sihabuddin M. is a Senior Customer Service Consultant at Pionex Global, with professional experience spanning customer service, cryptocurrency operations, content moderation, social media marketing, and communications. His current job at Pionex follows his former role as a Customer Service Consultant, which provides him with experience in the cryptocurrency sector. He holds a Master of Communication in Integrated Marketing Communication from Universiti Sains Malaysia and a Bachelor’s in Communication from Universiti Putra Malaysia.

Quick Facts about Mohamad Irfan Sihabuddin M:

Field	Details
Full Name	Mohamad Irfan Sihabuddin M.
Current Position	Senior Customer Service Consultant
Current Company	Pionex Global
Location	Selangor, Malaysia
Industry	Cryptocurrency, Customer Service, Communications
Primary Expertise	Customer Service, Operations Management, Corporate Communications
Specializations	Cryptocurrency, Customer Support, KYC Verification, Content Moderation, Social Media Marketing
Current Focus	Customer service at Pionex Global
Previous Companies	Cognizant, ModulEight Technologies, Universiti Putra Malaysia, Sheunik Sdn Bhd
Education	Master of Communication; Bachelor's degree in Communication
University	Universiti Sains Malaysia; Universiti Putra Malaysia
Master's Degree	Master in Integrated Marketing Communication
Bachelor's Degree	Communication, General
Relevant Skills	Customer Service, Cryptocurrency, Operations Management, Help Desk Support, Corporate Communications, KYC Verification, Cryptocurrency Regulation

Career Overview of Mohamad Irfan Sihabuddin M:

Mohamad Irfan Sihabuddin M. began his professional experience in digital media and communications, working as a Digital Media Manager Intern before joining Universiti Putra Malaysia as an Executive Officer. He later joined the social media marketing team of ModulEight Technologies and the content moderation team of Cognizant under Trust & Safety in 2023. He joined the cryptocurrency world as the Customer Service Consultant of Pionex Global in 2024 and became the Senior Customer Service Consultant in 2025. His experience is in communication, digital operations, customer service, and moderation.

Career Timeline:

Year	Experience
2020	Digital Media Manager Intern, Sheunik Sdn Bhd: Worked on video and graphic editing, company social media management, and digital operations.
2021	Executive Officer, Universiti Putra Malaysia: Worked at the Faculty of Modern Language & Communication under the Centre of Excellence Communication Media and Creative Industries.
2022	Social Media Marketing Executive, ModulEight Technologies: Managed the company's social media digital operations and worked with user-generated content and social media marketing.
2022	Content Moderator, Cognizant: Joined Cognizant as a Content Moderator in Trust & Safety, working on online moderation and related escalation responsibilities.
2024	Customer Service Consultant, Pionex Global: Joined Pionex Global as a Customer Service Consultant, entering the cryptocurrency industry.
2025	Senior Customer Service Consultant, Pionex Global: Promoted to Senior Customer Service Consultant at Pionex Global, continuing his work in customer service within the cryptocurrency sector.

Professional's Details

Current Company

Pionex

Role

Senior Customer Service Consultant

Contact Details

Kuala Lumpur International Airport, 64000 KLIA, Sepang, Selangor 64000, Malaysia

Social Media

Expertise

Sales & Marketing
Management
Media & PR
Crypto and Blockchain Expert

Investment Disclaimer:

All opinions and insights shared represent the author's own views on current market conditions. Please do your own research before making investment decisions. Neither the writer nor the publication assumes responsibility for your financial choices.

Company Name	Investor Category	Invested Date	Funding Round	Invested Fund
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Mohamad Irfan Sihabuddin

User Info

Quick Facts about Mohamad Irfan Sihabuddin M:

Career Overview of Mohamad Irfan Sihabuddin M: