1. What is Fadhli S.'s current role?

Fadhli S. is a Customer Service Shift Manager at Pionex Global in Kuala Lumpur, Malaysia.

2. What are Fadhli S.'s main areas of expertise?

His main areas of expertise include customer service, operations management, quality assurance, team management, troubleshooting, and process improvement.

3. What was Fadhli S.'s previous role at Pionex Global?

Before becoming Customer Service Shift Manager, Fadhli worked as a Customer Service Specialist, handling user inquiries, complaints, transactions, platform policies, and customer feedback.

4. Where did Fadhli S. study?

Fadhli studied a Bachelor of Engineering Technology (Hons.) Instrumentation & Controls Engineering at Universiti Kuala Lumpur Kampus Cawangan Malaysian Institute of Industrial Technology. Fadhli is also a Diploma holder in Process Instrumentation & Controls at the German-Malaysian Institute.

5. What certifications does Fadhli S. have?

He has a Certificate of Competency and CFOT (Certified Fiber Optic Technologist) Training certification by Significant Technologies Sdn Bhd in October 2013.

Fetching User Details

Fadhli Syukri

Customer Service Shift Managerat Pionex

Fadhli's profile with insights on customer service, career milestones, operations management, & engineering expertise.

About

User Info

Fadhli S. works as a Customer Service Shift Manager for Pionex Global with experience in customer service, operations management, engineering, semiconductor processing, and maintenance. In his current position, he takes care of customer service operations, performance of the staff, customer satisfaction analysis, quality assurance, and recruitment and training. He also has experience in process engineering and electrical facility management, having started his career in semiconductor processing and maintenance. Fadhli has a Bachelor of Engineering Technology (Hons) in Instrumentation and Control Engineering from Universiti Kuala Lumpur.

Quick Facts about Fadhli:

Field	Details
Full Name	Fadhli S.
Current Position	Customer Service Shift Manager
Current Company	Pionex Global
Location	Federal Territory of Kuala Lumpur, Malaysia
Industry	FinTech, Cryptocurrency, Customer Service, Engineering
Primary Expertise	Customer Service, Operations Management, Engineering
Specializations	Customer Support, Quality Assurance, Team Management, Process Improvement, Staff Training
Current Focus	Customer service operations, customer satisfaction, staff performance, workflow optimization, recruitment and training
Previous Companies	Sinar Jernih Sdn Bhd, Dominant Opto Technologies Sdn Bhd, Infineon Technologies
Education	Bachelor of Engineering Technology (Hons)
University	Universiti Kuala Lumpur Kampus Cawangan Malaysian Institute of Industrial Technology (UniKL MITEC)
Degree	Bachelor of Engineering Technology (Hons) in Instrumentation and Control Engineering
Diploma	Diploma in Process Instrumentation & Control, German-Malaysian Institute
Technical Background	Instrumentation and Control, Semiconductor Process Engineering, Maintenance, Calibration
Certifications	Certificate of Competency; Certified Fiber Optic Technologist (CFOT) Training
Relevant Markets	Cryptocurrency and FinTech
Key Skills	Customer Service, Operations Management, Problem Solving, Troubleshooting, Quality Control, Team Management

Career Overview of Fadhli:

Fadhli S. began his professional experience in engineering and semiconductor operations, including maintenance work at Infineon Technologies and process engineering at Dominant Opto Technologies. Also, he participated in the Protege program in Electrical Engineering for the company Sinar Jernih Sdn Bhd, where he supervised maintenance work for various sites. He started working for Pionex Global in the Customer Services department in 2023 as a Customer Service Specialist and later became a Customer Service Shift Manager in 2024.

Career Timeline:

Year	Experience
2017	Intern, Maintenance and Testing, Infineon Technologies: Supported preventive maintenance activities, component replacement, repairs, and troubleshooting of testing equipment.
2017–2019	Assistant Engineer, Process, Die-Bond, Dominant Opto Technologies: Worked on semiconductor process engineering, analyzed low-yield production lots, supported corrective actions, handled customer-related production data, and contributed to process efficiency improvements.
2022–2023	Intern, Process, Die-Bond, Dominant Opto Technologies: Conducted machine parameter monitoring, case studies, data analysis, calibration work, and investigations related to production quality and machine stability.
2023	Protege - Electric, Sinar Jernih Sdn Bhd: Managed maintenance activities across 16 sites, coordinated teams and inventory, prepared reports, addressed customer concerns, and supported contractor selection and maintenance quality.
2023	Customer Service Specialist, Pionex Global: Joined Pionex Global in customer service, handling user inquiries, transaction-related questions, platform policies, complaints, feedback collection, and customer relationship management.
2024	Customer Service Shift Manager, Pionex Global: Progressed into a shift management role overseeing customer service operations, staff performance, quality assurance, workflow optimization, recruitment, training, customer feedback, and cross-department collaboration.

Professional's Details

Current Company

Pionex

Role

Customer Service Shift Manager

Contact Details

Malaysia International Trade and Exhibition Centre, 8 Jalan Dutamas 2, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50480, Malaysia

Social Media

Expertise

Management
Information Technology Manager
Department Head

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Fadhli Syukri

User Info

Quick Facts about Fadhli:

Career Overview of Fadhli: