Jessica Gonzalez

Jessica Gonzalez is a seasoned professional serving as the Director of Lending Strategies & Automotive Market at Informed. IQ. She has acquired extensive experience in optimizing operations across financial and business development functions via end-to-end execution of business process reengineering/automation and performance management solutions. She has built compliant operational infrastructure and continuous improvement cultures.

Jessica was passionate about creating professional environments that promote diversity, equity, and inclusion. She has taken several speaking engagements to advocate the need and importance of DEI in the workplace and the community at large. She accomplished this at her organization by generating 59% savings in perpetuity from Santander consumers leading the transition chat vendor with AI natural language processing and real-time data analytical capabilities, increasing deflection rates and overall customer self-service.