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Jessica Gonzalez

Jessica Gonzalez

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User Info

Jessica Gonzalez is the Director of Lending Strategies & Automotive Market at Informed. IQ. She has acquired extensive experience in optimizing operations across financial and business development functions via end-to-end execution of business process reengineering/automation and performance management solutions. She has built compliant operational infrastructure and continuous improvement cultures.Jessica was passionate about creating professional environments that promote diversity, equity, and inclusion. She has taken several speaking engagements to advocate the need and importance of DEI in the workplace and the community at large. She accomplished this at her organization by generating 59% savings in perpetuity from Santander consumers leading the transition chat vendor with AI natural language processing and real-time data analytical capabilities, increasing deflection rates and overall customer self-service.

Details:

  • Organization: Informed IQ
  • Location: United States
  • Education: Master of Business Administration (M.B.A.) from West Texas A&M University and Bachelor of Science in Business Administration, BSBA from The University of Texas at Dallas 

Experience:

  • VP of Customer Success, Lending at Informed.IQ from Feb 2024 - Present 
  • Director of Lending Strategies and Automation At Informed IQ from 2002-Feb 2024
  • Senior Vice President | Director of Digital Strategy at Santander Consumer USA from Apr 2021-Jan 2022
  • Vice President | Director of Operational Analytics and Strategy  at Santander Consumer USA from Sep 2018 - Apr 2021
  • Corporate Financial Planning and Analysis | Senior Business Leader at Visa from Nov 2016 - Aug 2018 · 
  • Program Management Office | Senior Business Leader at Visa from Apr 2015- Nov 2016
  • Enterprise Merchant Support Senior Business Analyst | Senior Business Leader at Visa from Oct 2012 - Apr 2015