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Carl McCartney is a Customer Experience Director at Les Mills UK, responsible for making the club's member experience memorable. He has extensive experience in customer experience and is a featured speaker at various customer contact week events in Europe, including CCW Europe Digital and CCW UK Summit. Carl is also a member of the UK's premier invitation-only community meeting for senior customer experience leaders, the Customer Experience Exchange UK. He is based in Chelmsford, Essex, United Kingdom
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